Back / Privacy Policy




What information does Balanced Home collect?

When you sign up for pest control with us, or interact with our website we may ask you for certain information and you may submit personal data to us (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which services you are interested in and what you purchase as well as customer traffic patterns and site use.

Some examples of how information may be collected by us:

Information you provide us: we receive and store information that you submit when using our website or that you provide us in any other way (for example by email, sms or telephone). This information may be provided when scheduling service; registering an account on our website; accessing your account; making account changes; or by submitting text/photo/video reviews of us and our products.

Information automatically provided:

We receive, process and store certain information whenever you interact with our website. Like many websites, we use “cookies” (see the ”Cookies” section below) and obtain certain information automatically when your web browser accesses our website. Information automatically received by us includes the IP address that your computer uses to connect to the internet; your computer, browser, operating system and internet connection details; purchase history clickstream/path analysis of your journey through our website; and products you searched for. We may also use software tools to measure and collect session information, length of visits to certain pages, repeat visits and page interaction information (such as clicks).

Email communications:

To help us make our email newsletter more useful and interesting for our customers we attempt to receive a confirmation when you open and click on email newsletters from us (if your email software/service supports this option). If you no longer wish to receive email newsletters, please notify us using the links provided in each newsletter.

Telephone calls:

From time to time we may monitor and record telephone calls for training purposes and to improve the quality of our service to you.

Information from 3rd parties:

We may receive information about you from other sources and add this to our account information. For example we update address information using data from third parties (including “Google” and others), which we may use to correct our records and learn more about our customers needs / market.

How is this information used?

Information is kept securely in accordance with our internal security policy and may be used to: coordinate your service; by placing an order you are giving permission to enable our service on your property. We may verify your provided information with 3rd parties and our own databases to prevent fraud and abuse.

Data Security

We use the latest security measures to protect your details when you shop with us. Our site is fully SSL encrypted. All credit card information is never held or retained on our own servers. We never have any of your credit card information. All credit card processing is through our partner stripe. One of the world's largest and most trusted third party processing platforms.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. This protects you and us. We are not responsible if your account is abused by a third party.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Who else can see your data

In order to complete your service we will need to disclose some of your information to our technicians, customer service team and some third parties. We limit this information as much as possible. For example, our email provider will have just your name and email address, our SMS provider will have only your phone number, not your name. We make every effort to ensure we use trusted industry standard partners and that they comply with this privacy policy.

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect our rights, property, or our safety or the safety of our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Marketing Communications

We don’t want to be annoying. You can always simply “unsubscribe” and cancel service to not receive any communications from us. When scheduling service or entering competitions or at other times on our site you may be asked to join our marketing list. We promise not to bombard you with emails - to make it worth your while we only get in touch when we truly have interesting news to share or super helpful info. If you no longer wish to receive email newsletters, please notify us using the links provided in each newsletter.

Third Party Links

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Cookies

Cookies are a technology which can be used to provide you with tailored information from our website. A cookie is an element of data that our website sends to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. If you do not wish for us to use cookies when you use our website please adjust your internet browser settings to not accept cookies. Please note that cookies allow you to take full advantage of the services we provide through our website and so we recommend that you leave them turned on in order to get the best browsing experience on our website. We use the cookies for the following purposes: site administration; operation of our website. These include, for example, cookies that allow you to log into our website or use the website’s scheduling feature, recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily; completing the user’s current activity; research and development. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. To find out more about cookies including how to manage your cookie settings, please visit www.allaboutcookies.org.

Concerns

If you have any questions or comments about privacy or the this privacy policy, or if you already have submitted information that you do not wish us to have or if you think that Balanced Home has cookies or data about you that you do not want us to use or that is incorrect please contact us at wecare@balancedhome.co and the information will be corrected as soon as possible or fully removed from our database as you request.

Changes to our policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact us

Should you have any queries relating to our privacy policy you can contact us email to wecare@balancedhome.co